Guest Services - Airport Representative 千歳空港スタッフ

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>>>Winter 2018/2019 Seasonal Position.

Business level Japanese skill/Intermediate English skill required. 要中級英語、日本人歓迎
(Please only apply for this Job if you if you can speak & write Japanese at a business level).

Part-Time Positions Available (2-4 days per week)


Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the Airport Team is perfect for you!

We are seeking friendly, charming, efficient and smiley bilingual (English & Japanese) speaking staff to work from our desk at New Chitose Airport. You must have exceptional customer service skills and a passion for dealing with people.

You will be responsible for meeting/greeting guests coming off their flights & assisting them with their transfers from New Chitose Airport to Niseko and other Hokkaido ski resorts.


Guest Services - Airport Representative
(This position is not based in Niseko, it is based at New Chitose Airport)


  • Meeting/Greeting guests
  • Assisting guests by taking them to their designated transfer service meeting points
  • Organizing guest transfers from Chitose to Niseko
  • Communicating any issues/delays/cancellations to the Guest Services & Transfers teams in Niseko
  • Answering telephones, email and airport desk inquiries
  • Providing guests with key local information & assistance
  • Assisting guests departing Chitose/Niseko
  • Liaising with airline staff and transfer companies in the event of delays or cancellations
  • Helping guests with accommodation bookings in the event of flight delays/cancellations


  • Personal customer service experience (face-to-face)
  • Travel/tourism experience
  • Office/administration experience
  • Previous Guest Services experience
  • Experience working in an airport


  • Energetic, confident, can-do attitude
  • Exceptional guest experience skills
  • Genuine passion for assisting people
  • Competent computer skills
  • Mature, flexible approach with the ability to adapt to any situation
  • Reliable, very organised and well presented
  • Ability to work long hours and multi task
  • Willingness to work variable shifts at different times of day and night
  • Stress tolerance for hectic business times, ability to display patience and tact
  • Show initiative, with the ability to think on your feet


  • Japanese/English bilingual staff required (Please do not apply for this position if you are not bilingual)


  • Must be a Japanese resident or have/be eligible for a Working Holiday Visa 


  • No previous ski/snowboard ability is required, however some experience is preferred as it helps to relate to our guests


  • Approx. 1,100JPY per hour, plus access to a free Grand Hirafu Lift pass
  • Transportation allowance (札幌、室蘭からの交通費支給、空港まで車通勤可)


  • Immediate start – Early March 2019


  • Part Time, 2-4 days per week.
  • Generally hours/days will be higher during peak season (late-Dec to mid-Feb) and lower during quiet times.

This kind of work is snow & customer dependent, so you expect to work reduced hours during the first and last few weeks of the season.

This role is based in Chitose and NOT in Niseko, however we can organize staff accommodation in Niseko during your days off and provide free weekly transfers between Chitose and Niseko. We can assist with finding you accommodation in Chitose and pay for any parking or commuting fees.

Location: Niseko,
Apply for this Position Job code: 1553
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