Guest Services - Night Operations

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>>>Winter 2018/2019 Seasonal Position

GUEST SERVICES - NIGHT OPERATIONS

Are you passionate about service? Do have a can-do attitude and are a bit of a night owl? Want to be a part of a great team though don’t mind working alone? Then the SJ Night Operations position is perfect for you!

We are seeking friendly, charming, efficient and smiley English speaking staff (Japanese bi-lingual preferred, but not essential) to work within our Guest Services Team at Ski Japan.com in Niseko. You must have exceptional customer service skills with a passion for dealing with people.

You will be responsible for meeting/greeting guests including guest pick-ups, early morning departures, answering telephones, assisting guests with resort information, responding to emergency issues outside office hours, and general night operations including organizing guests lift passes.

POSITION

Guest Services - Night Operations

KEY RESPONSIBILITIES

  • Meeting/greeting guests outside of office hours
  • Guest evening pick-ups by vehicle
  • Guest check ins/ check outs outside office hours
  • Answering telephones including 24 hour Emergency line, email and in-house guest assistance
  • Performing security checks of our accommodations
  • Pass on information to front desk staff in the morning for booking tours and activities
  • Providing guests with key local information & assistance
  • Being a reliable local contact for guests during their stay
  • Organizing guests lift passes
  • Some housekeeping required
  • Helping out with additional tasks including some administration when required

PREFERRED EXPERIENCE/ TRAINING

  • Personal customer service experience (Face to Face)
  • Travel/tourism experience
  • Cash/Credit Card Processing/ Handling
  • Office/Administration experience
  • Reservations experience
  • Previous Front Desk/Guest Services experience
  • Previous driving experience (snow driving experience not required as training is provided)
  • Night audit experience

PERSONAL ATTRIBUTES REQUIRED

  • Energetic, confident, can-do attitude
  • Exceptional guest experience skills
  • Genuine passion for assisting people
  • Excellent computer skills
  • Mature, flexible approach with the ability to adapt to any situation
  • Reliable, very organised and well presented
  • Ability to work long hours and multi-task
  • Stress tolerance for hectic business times as well as quiet periods ability to display patience and tact
  • Show initiative, with ability to think on your feet and problem solve

REQUIREMENTS:

  • English is a MUST
  • Japanese/ Chinese/ English bilingual applicants are preferred, but not necessary.
  • International Drivers license

VISA REQUIREMENTS:

  • Must have or be eligible for a Working Holiday Visa 

SKI/SNOWBOARD ABILITY:

No previous ski/snowboard ability is required, however some experience is preferred. Night Auditor can enjoy first tracks in the morning powder.

REMUNERATION PACKAGE

Approx 190,000JPY to 210,000JPY per month, plus personal Grand Hirafu season pass

Subsidised staff accommodation available

EMPLOYMENT DATES:

Late November 2018 until late March /early April 2019 

WORKING HOURS:

4 x nights per week, 10:30pm until 08:30am 

Average of 40- 45 hours per week during peak season. This kind of work is obviously snow & customer dependent, so you may work reduced hours during the first and last few weeks of the season.

Location: Niseko,
Apply for this Position Job code: 1532
Apply at: https://skijapan.hiringthing.com/job/18528/guest-services-night-operations