Internal Reservations
Join Our Team as an Internal Reservations!
Location: Niseko, Hokkaido, Japan Position Type: Full time
POSITION DESCRIPTION 採用ポジションについて
Working within a multicultural company within the reservations team to co-ordinate accommodation enquiries, and process these booking requests as well as other travel requirements such as transport, lift passes, ski rentals and lessons. Based in Grand Hirafu Resort of the picturesque Niseko region, this position offers a rewarding and active lifestyle.
国際的な会社の予約部署でのお仕事です。宿泊施設の問い合わせ、予約、交通手段、リフト券、スキーレンタル、レッスンの手配を行います。グランドヒラフスキー場、ニセコエリア内でのアクティブな生活が待っています！
MAIN TASKS:
- Working within and supporting the reservations team
- Liaising/Supporting the SkiJapan Travel Agent Offices
- Receive and action accommodation requests
- Assigning SkiJapan accommodations
- Checking external supplier availability
- Sending booking requests
- Amending and cancelling bookings as required
- 予約チームの一員としてのお仕事です
- スキージャパン海外支店との連絡、協力
- 宿泊施設問合せへの返信（英語のメールが中心です）
- 当社管理物件への宿泊予約
- 社外の宿泊施設への空き状況問合せ
- 社外宿泊施設への予約リクエスト
- 予約の変更やキャンセル業務
主な業務:
KEY DUTIES:
- Following administration procedures for all bookings
- Assist Japanese guests with bookings for both winter and summer
- Correspondence with Travel/Sales Consultants for assistance and support
- Actioning accommodation and other service/booking requests
- Confirming booking requests with suppliers and consultants
- Efficient and accurate recording of booking details
- Effectively communicating with all teams involved in the reservation process
- Adhering to booking guidelines
- Administrating amendments or cancellations
- Loading of accommodation rates and updates as required
- Create new accommodation and services
- Checking guest and supplier invoices
- Checking bedding configurations, transfer requests and arrival/departure details
主な責任:
- 予約業務に必要な手続き全般
- 日本人のお客様の夏季、冬季の予約対応
- 当社外国人コンサルタントとのメール連絡、サポート
- 予約要請（当社海外支店より）をうけての手配
- 海外取引先と当社コンサルタントへの予約内容確認業務
- 予約内容詳細の記録業務
- 予約手順を含む他部署との連絡業務
- 予約ガイドラインの遂行
- 予約変更、キャンセルの管理業務
- 宿泊施設の料金の改定データ入力業務
- 新しい宿泊施設データ入力
- お客様、取引先への請求書確認業務
- ベッド配置、交通手段、到着、出発詳細の確認業務
What’s In It For You?
- Competitive salary: ¥275,000 per month (negotiable depending on experience)
- Exciting benefits including subsidized accommodation, ski passes, lessons, rentals, and gear
- Comprehensive training and induction to ensure you feel confident and supported in your role
- Working in a diverse, motivated team with staff and management from all over the world
- Access to unique Niseko experiences: free or discounted tours, activities, and plenty of social opportunities with your colleagues
- Medical insurance and social benefits provided by the company
- Visa sponsorship and support to make your stay hassle-free
- 競争力のある給与：月額275,000円（経験に応じて交渉可）
- 宿泊施設の補助、スキーパス、レッスン、レンタル、ギアなど、エキサイティングな福利厚生
- あなたが自信を持って仕事に取り組めるよう、充実した研修とオリエンテーションを提供
- 世界中から集まったスタッフやマネジメントとともに、やる気に満ちた多様なチームでの勤務
- ユニークなニセコ体験へのアクセス：無料または割引のツアー、アクティビティ、同僚との豊富な社交の機会
- 会社提供の医療保険および社会保険
- 面倒な手続きをサポートするビザサポート
What We’re Looking For In You:
- High School Certificate or equivalent
- Native Japanese speaker (or Business level) with strong English written/reading skills
- Good spoken English also very beneficial
- Experience and/or training in travel/tourism/hotel industry preferred
- Advanced computer skills; particularly Microsoft Office applications and reservations systems
- Excellent organizational and problem-solving skills
- Understanding concept of exceptional service
- 高校卒業または同等以上
- 日本人で英語読み書きが出来る方（外国人の場合は日本語上級）
- 英会話できれば尚可（絶対ではありません）
- 旅行業、ホテル業経験者優遇
- PCスキル、特にマイクロソフトオフィスと当社予約システムを習得できる方
- 組織内での問題解決能力
- おもてなしが出来る方
PERSONAL ATTRIBUTES:
- Written communication skills in English
- A positive ‘Can Do’ attitude
- A team player who supports others
- High attention to detail, accuracy and organization
- Problem solving capabilities and “outside of the box thinking” skills
こんな人を募集しています
- 英語での文章でのコミニュケーションが図れる方
- チャレンジできる方
- チームで働ける方
- 細部へ注意を払える方
- 問題解決力と違う視点で考える能力
About Niseko & the Niseko Lifestyle:
Nestled in the picturesque Niseko region, famous for its powder snow, world-class ski resorts, and vibrant international community, this is an opportunity to live and work in one of Japan’s most stunning destinations. With easy access to Sapporo and a range of outdoor activities to enjoy, Niseko is a winter paradise that offers the perfect balance of work and play.