Guest Services/Front Desk (Bilingual Japanese/English skill required)

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GUEST SERVICES/FRONT DESK (Bilingual with Business Japanese Skill Required) 

Are you passionate about people? Do have a can-do attitude? Want to be a part of a great team? Then the Guest Services Team is perfect for you!

We are seeking friendly, charming, efficient and smiley bilingual staff to work within our Guest Services Team in Niseko. You must have exceptional customer service skills with passion for dealing with people.

You will be responsible for meeting/greeting guests, answering calls/inquiries, providing guests with local information,  Performing quality control checks on accommodations and checking guests into their accommodation. Promoting SkiJapan products and tours, payment processing and in general assisting the day to day operations.


Guest Services/Front Desk


  • Meeting/greeting guests
  • Conduct quality control on managed properties for guest stays
  • Organizing guest check ins/check outs
  • Answering telephones, email and in house guest inquiries
  • In general being a presence at the front desk
  • Booking accommodations/tours/taxi's and activities
  • Providing guests with key local information & assistance
  • Being a reliable local contact for guest during their stay
  • Helping out with additional tasks when required
  • Assisting with summer events
  • Assisting the Guest Services Manager with Admin tasks including translation


  • Candidate must possess fluent literacy skills in both Japanese and English
  • Personal customer service experience (Face to Face)
  • Travel/tourism experience
  • Cash/Credit Card Processing/ Handling
  • Office/Administration experience
  • Reservations experience
  • Previous Front Desk/Guest Services/Concierge experience
  • Previous driving experience 


  • Energetic, confident, can-do attitude
  • Exceptional guest experience skills
  • Genuine passion for assisting people
  • Excellent computer skills
  • Mature, flexible approach with the ability to adapt to any situation
  • Reliable, very organised and well presented
  • Ability to work long hours and multi task
  • Stress tolerance for hectic business times, ability to display patience and tact
  • Show initiative, with the ability to think on your feet


  • Fluent business level Japanese both written and oral 
  • Fluent business level English both written and oral
  • International or Japanese Drivers license 


  • Must be a Japanese resident or have/be eligible for a Working Holiday Visa 


Approx 190,000JPY to 210,000JPY per month depending on experience

Subsidised staff accommodation available


Late November 2018 until late March 2019

As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.


5 x days per week

Average of 40-45 hours per week. 

Working hours can vary depending on guest/customer activity

Location: Niseko,
Apply for this Position Job code: 1302
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