Conceirge
>>>Winter 2024-2025 Seasonal Position
Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the SkiJapan.com Guest Services Team is perfect for you!
We are seeking friendly, charming, efficient and smiley English and bilingual speaking staff (preferred, but not essential) to work within our Guest Services Team in Niseko. You must have exceptional customer service skills with passion for dealing with people.
POSITION
Conceirge
KEY RESPONSIBILITIES
- Checking transfer requests and arrival/departure details and ensuring all pre-arrival details are seamless
- Provide personalized recommendations and information about local attractions and entertainment options
- Arrange reservations for transportation, and events as requested by guests
- Coordinate special requests such as room upgrades, special amenities, or celebrations
- Handle guest inquiries, complaints, and issues in a professional and timely manner, striving for guest satisfaction
- Maintain a comprehensive knowledge of the hotel's services, facilities, and policies to assist guests effectively
- Collaborate with other hotel staff to ensure seamless guest experiences, including communicating guest preferences and special requests
- Stay updated on local events, festivals, and activities to provide up-to-date information to guests
- Maintain a neat and organized concierge desk and work area
- Perform other duties as assigned
PREFERRED EXPERIENCE/ TRAINING
One of below experience helps our team
- Personal customer service experience (Face to Face)
- Travel/tourism experience
- Reservations experience
- Previous Front Desk/Guest Services/Concierge experience
- Previous driving experience
- Ski or snowboard experience
PERSONAL ATTRIBUTES REQUIRED
- Energetic, confident, can- do attitude
- Eccentric attention to detail
- Confident leader and team player
- Exceptional guest experience skills
- Mature, flexible approach with the ability to adapt to any situation
- Punctual, reliable, very organised and well presented
- Ability to work long hours when required
- High stress tolerance for peak periods
- Ability to display patience and tact
- Show initiative, with ability to think on your feet
LANGUAGE
- Native level English is essential
- Japanese/ Chinese/ English bilingual applicants are preferred, but not essential.
ADVANTAGES FOR THIS POSITION
Not all team members are necessary for below, but great to have few of them
Japanese conversational speaker
- International Driving Permit or Japanese driver's license holder
VISA
- Working Holiday Visa required for this position.
REMUNERATION PACKAGE
- 1500 yen / hour (8 hours/day 5 days/week)
- Excellent induction and training program
- Regular staff events/ parties
- Vibrant, fun, forward thinking team of staff and management
- Working with a team of like minded people from all over the world
- Staff accommodation available
- Grand Hirafu/Hanazono Lift pass using SJ corporate discount (refundable upon completion of contract and with a clean disciplinary record)
EMPLOYMENT DATES
- 25th November 2024 – 31st March 2025 (Full Season)
- 25th November 2024 – 28th February 2025 (Short-Term)
As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.
Start date and end date can be discussed at interview. We can be flexible.
WORKING HOURS:
Full time, 5 days per week
You will be contracted to work an average of 35-40 hours per week throughout the winter, though this will be higher in peak season (late-Dec to mid-Feb) and lower during quiet times.