Hakuba Operations Manager

Job Overview: We are seeking a highly motivated and experienced Operations Manager to oversee and enhance our daily operations in Hakuba. This role will ensure efficient and effective management across our properties, including Hakuba Gateway Hotel and Platinum including company’s staff accommodation. The Hakuba Operations Manager will be instrumental in maintaining high standards of service, optimizing operational performance, and leading a dynamic team in a fast-paced environment.

Key Responsibilities:

• Operational Management: Oversee daily operations across Hakuba Gateway Hotel, NBS Hakuba, Platinum and including staff accommodation located in Norikura. ensuring seamless coordination and efficiency in guest services, reservations, and property management.
• Strategic Development: Develop and implement operational strategies, policies, and procedures to enhance productivity, meet business objectives, and ensure the highest levels of guest satisfaction.
• Performance Monitoring: Monitor and evaluate operational performance metrics, including service quality, customer satisfaction, and financial targets. Implement improvements as needed.
• Team Leadership: Lead, mentor, and motivate a team of operational staff. Foster a collaborative and high-performance culture, emphasizing accountability and continuous improvement.
• Cross-Department Collaboration: Work closely with sales, marketing, property, reservations and finance departments in Niseko to align operational goals with overall business objectives and enhance guest experiences.
• Risk Management: Assess and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards. Address any issues or challenges promptly.
• Data Analysis: Analyze operational data and market trends to identify opportunities for improvements and cost savings. Implement data-driven decisions to optimize performance.
• Supplier and Partner Relations: Manage relationships with suppliers, partners ( Hakuba Pizza ), and contractors to ensure effective partnerships and negotiate favorable terms.
• Additional Duties: Perform any other tasks or responsibilities as assigned by the company to support operational needs and goals.

Operational tasks as Hotel Operations Manager

Staff Management:

• Coordinate staff schedules and assignments (winter and summer tasks, emergency phone etc)
• Oversee hiring, training, and performance evaluations

Guest Services:

• Manage the day-to-day operations ensuring high standards of guest service and satisfaction
• Address and resolve guest complaints promptly

Financial Oversight:

• Monitor budgets and financial performance and provide reports
• Implement cost-control measures and financial strategies

Operational Coordination:

• Liaise with various departments to ensure smooth operations
• Supervise housekeeping, front desk, and food service operations

Compliance and Safety:

• Ensure compliance with health and safety regulations
• Conduct regular safety audits and training

Maintenance and Renovations:

• Supervise maintenance work and renovations, should there be any in the future
• Liaise with contractors and suppliers for timely completion

Required Skills and Qualifications:

• Proven experience at least 3-5 years in a similar operations management role, preferably within the travel or hotel industry.
• Strong leadership skills with the ability to inspire and guide a diverse team.
• Excellent organizational and time management abilities, with a keen eye for detail.
• Strategic thinker with analytical skills to drive data-driven decisions and problem-solving.
• Exceptional communication and interpersonal skills, capable of building relationships and influencing stakeholders at all levels.
• Bachelor’s degree in business administration, Hospitality Management, or a related field
• Valid driver's license
• Ability to work flexible hours, including weekends and holidays, as required.

Renumeration:

• Salary is negotiable depending on experience.
• Subsidized staff accommodation available
• Lift Pass Program available or winter allowance

Working Hours:

Standard Hours: 5 days per week, averaging 40 hours per week.

Winter Months: Flexibility in hours required, based on operational needs. General hours are from 8:30 am to 5:30 pm, with adjustments as necessary.